These policies apply to purchases in our shop. They exclude affiliate items and “partner products” which we list and which take you off-site to complete your purchase. For those items, you are subject to the terms and conditions for which you make the purchase.
We use USPS as our shipping method. Shipping is calculated at checkout based on your address and will return several rates depending on how quickly you want your item.
We currently provide free shipping within the United States for orders totaling over $35. We may alter this in the future as prices change and will update this policy if we do so.
Our goal is to ship products within 2 business days.
Returns and Refunds
We accept returns and refunds on physical products that we make and ship within 30 days of purchase with the following caveats:
- The item must be in the condition you received it. In other words, we do not accept returns on used items like that tea towel you used, stained, and then decided you didn’t want.
- If the item came with a gift box, you must also return that with the item.
- You must contact us within 7 days of receiving the item to notify us of your return.
- Please use our return form to request a return and refund. You can find the form either here or on your account page.
- We do not refund shipping charges, except in cases where the item was damaged in shipping, and handle that on a per-case basis.
- We will process your refund after we receive the item. Please allow us two business days to process your refund. Please keep in mind we are a very small business and take vacations at times. We will keep tabs on orders and return requests while we are away and will do our best, in such cases, to handle them in a timely manner.
- We do NOT accept returns and refunds for digital orders, due to their nature. If you are downloading an SVG graphic, photo, or embroidery file and are having difficulty, please contact us and we will do our best to help.
Some of the items we sell are digital items. Things like SVG files, machine embroidery files, or photos will be available for download in your account once your payment is processed and will stay there for the life of this website for re-download, or until you decide to delete your data and your account.
For faster downloading, we compress our files using .zip format.
As we mentioned in our return policy, we do not accept returns for digital products, but if you are having difficulty, we will do our best to help.
Commercial Use License for Digital Products
If you are downloading an SVG file, photo, or embroidery file, you may wonder if you can use it commercially. Here’s our policy and use license. Keep in mind, again, that this applies to items you purchase on this website and not any “partner products” that we might list:
For embroidery files that you’ve purchased, or if we ever list any sewing patterns on this website, you may sell what you make from them on a small scale, not for mass production. However, you do not have the license to re-sell the embroidery files or to distribute them for free.
SVGs or Other Vector Graphics
If you purchase an SVG or other vector graphic here, you have the authorization to edit it to your heart’s content, use it on your website without limits, and produce items for sale on a small scale (not mass production or print-on-demand). You may not re-sell the graphics file or distribute it for free.
Sometimes, we’ve been asked if someone can re-use a photo from our website. If you see an item somewhere, outside of the shop on our website and want to reuse the compressed, smaller version, please contact us to ask. Most of the photos on PNW&Beyond are ones we’ve taken ourselves, but we occasionally use stock photos for editorial purposes and cannot give you permission to use those. We ask that if you use a photo at no charge from our website you attribute it with a link back to the page where you found the photo.
If you see a photo listed in our shop, you’ll know it’s our own, or one that we have the rights to re-sell. For photos listed in our shop, if you see it in use on our website, you have the authorization to use it as described above, with attribution. If you want the larger, uncompressed image or the original file, however, you’ll need to go through checkout. When and if we start adding photos to our shop, we may do so on a “pay what you will” basis. If you choose to download it at no charge, we ask for attribution. Or you can choose to pay for the photo and the license is the same as that for embroidery files or SVGs with no attribution needed.
Currently, ad placements on our website are via Adsense but, at some point in the future, we may decide to, again, sell ad space to interested advertisers.
Advertising charges are either per-impression or per-month and are non-refundable.
We reserve the right to refuse any ad.
We have, at times, accepted sponsored posts on our website. Sponsored posts will be clearly marked as such on our website and links will be given the rel=”sponsored” designation. Payments for sponsored posts are non-refundable. If we accept a sponsored post it will remain on our website for the life of our website. You may request to have your sponsored post removed, but, as mentioned, it is non-refundable.
The price for sponsored posts on our website fluctuates according to traffic and we revise it regularly. We do NOT offer partial refunds or charge more in the future if our per-post price goes up or down.
We reserve the right to refuse to publish any sponsored post and only accept content that is applicable to the topics of this website.
We charge tax when applicable. We are a Washington State business and Washington State residents will get charged tax based on location. Physical products and downloads such as embroidery files are subject to tax, digital advertising is not.
If you have a question that’s not covered in this policy (unless it’s directly related to an order and you need to ask privately), please post it in our shop FAQ forum.